Team Overview

As the Customer Success Manager for UK & International, you will be the foundational face of Boostr across the UK and expanding global markets. Operating as a critical bridge between our international clients and our US headquarters, you are a client partner, Boostr expert and account owner. Your mission is to deliver an exceptional end-to-end client experience from onboarding through long-term account growth.

Job Overview

You are a UK-based, high-touch media industry expert who thrives in a versatile, hands-on environment. Rather than being siloed into a pure Onboarding or Account Manager role, you will own the full end-to-end journey for our UK clients.

You will consult media companies on optimal workflow configurations, navigate complex ad tech integrations, train user teams, establish strong relationships with key stakeholders, and ensure day-to-day platform adoption. Working closely with our US-based Customer Success, Technical Integrations, and Product teams, you will leverage existing global resources to deliver an exceptional, seamless experience for our UK clients.

Key Responsibilities

1. End-to-End Client Lifecycle & Implementation

• Consultative Onboarding: Guide UK clients through the full onboarding journey—from initial requirements gathering and data migration strategy to workflow configuration and user training.
• Account Health & Retention: Serve as the primary, trusted point of contact for UK accounts. Build strong relationships with key stakeholders to drive high platform usage, satisfaction, and renewals.
• Workflow & Best Practice Advisory: Act as an authoritative media operations advisor, guiding client teams toward industry best practices across pre-sale CRM, post-sale OMS, and billing workflows.
• Hands-On Support & Issue Resolution: Troubleshoot platform configurations, resolve complex operational issues, and advocate for client needs across internal Boostr teams.

2. Cross-Border & Team Partnership

• US Resource Leverage: Work closely with US-based Customer Success, Technical Integrations, and Product teams to scale your reach, ensure smooth handoffs across time zones, and leverage existing US infrastructure.
• Local Market Feedback: Gather regional requirements (e.g., local currency handling, regional ad tech variations, UK billing practices) and pass actionable feedback to Product and Engineering to ensure the platform meets UK market standards.

Key Qualifications & Skills

• UK Media & AdTech Expertise: Deep understanding of the UK and European media ecosystem, including how digital publishers, media owners, and ad tech platforms operate, structure products, and manage the lead-to-cash lifecycle.
• Hands-On Customer Success Experience: Proven track record spanning implementation, project management, client consulting, and account management within an enterprise SaaS environment.
• Technical & Business Logic Fluency: Comfortable navigating data architectures, understanding API/integration workflows, and translating technical concepts into plain English for non-technical client teams.
• Client Services & Relationship Building: Strong active listening and communication skills with a demonstrated ability to build trust, handle client escalations calmly, and deliver messages that instill confidence.
• Cross-Border Execution: Skilled at working both independently in the UK and collaboratively across time zones with US-based product and operational teams.
• Execution Focus: A practical, self-motivated problem solver who loves digging into the details and getting things done.

How To Apply:

Please submit your resume cover letter to hiring@boostr.com

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We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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