Customer Success- Client Services Lead

Team  Overview-

Client Services Leaders are  part of the Customer Success org and are the face to the client. This team is the client strategy consultant, responsible for identifying the value we can provide to the client, making sure we can deliver it and getting the client to agree that we did provide value. 

Performance is measured by NPS, renewal rate, up-sell / x-sell

Responsibilities:

  • Be the named Client Partner for clients who have purchased additional Success Packages operating as an extension of their team to ensure boostr is delivering value
  • Understand client’s business to recommend the optimal process, workflows, system configuration and analytics that will make client most likely to use and get value out of boostr
  • Owning the adoption of boostr through check-ins, follow ups and, when appropriate, issues
  • Growing the spend of each client through renewals and up-sell of new products as they roll out. 
  • Providing Biz Ops work and support to clients helping them use boostr data and output to make business decisions e.g. board meeting prep, dashboard building


Skills

Media Industry expertise

  • How publishers and ad tech clients make money
  • Typical products- direct and indirect and how they work
  • Standard pre and post sales processes and workflows 
  • Understanding of systems and how they empower business operations

Data and analytics

  • Fluency in excel to look-up, organize and scrub data
  • Ability to manipulate data to tell a story

Business Logic

  • Solving business problems by creating a multi-step path from A to B whether that’s in a dataset or client situation

Client Services

  • Active listening for what the real issue is / what they really need
  • Deliver messages / tap dance when everything isn’t perfect 
  • Ability to work expeditiously across multiple projects & clients

Selling Skills

  • No fear to ask for the dollars





Please email success@boostr.com to apply

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