Customer Success Onboarding Partner (Remote)

Team Overview

An Onboarding Partner is part of the Customer Success organization and is the face to the client during their migration period.  The people on this team are strategy consultants and project managers responsible for understanding a client’s business and guiding them towards Boostr and industry best practices.

Job Description

Imagine that migrating and on-boarding a client onto Boostr is a business and you are the business owner.  As a representative of the Boostr team with years of experience working with media and systems,  you’ll consult and guide media companies on the most efficient and optimized ways of configuring a system and its workflows. You have purview over everything that is required to get a client set up and optimized on Boostr from data migration, integrations through to training.  You represent and advocate for both the client and their needs as well as Boostr and our capabilities. Your job is to marry them together with a strong drive towards moving clients to what we know as best practices. As such you need to understand the media industry and how something goes from a lead all the way to billing so you can advise with authority and conviction, best practice workflow and process. You will work closely with the other customer success functions as well as product development in service of the client.

You like clarity, organization and large problems. You believe that every problem has a solution.

Responsibilities

  • Understand client’s business to recommend the optimal process, workflows, system configuration and analytics that will make client most likely to use and get value out of Boostr
  • Own product implementation and configurations for simultaneous customer engagements to contract specifications
  • Manage projects effectively to deliver on-time, within scope, and within budget
  • Represent customer requirements and business objectives to the data solutions and technical integrations team
  • Translate back questions and clarity needed by other Boostr teams to complete their work: development, data migration or integrations
  • Maintain working knowledge of an ever-evolving Boostr solution as a product expert
  • Communicate effectively with technical and non-technical roles at client
  • Establish strong relationships with key customer stakeholders and maintain consistent lines of communication to drive high customer satisfaction
  • Enable client admins through hands-on training and create Boostr experts
  • Provide multi-faced support both to customers and internal teams, including: resolving problems, explaining products and services, training on use of software, configuration of software, troubleshooting through to point of hand-off

Skills

  • Media Industry expertise
    • How publishers and ad tech clients make money
    • Typical products - direct and indirect and how they work
    • Standard pre- and post-sales processes and workflows
    • AdOps or Account Management experience a plus
  • Data and analytics
    • Fluency in data and architecture
    • Ability to manipulate data to tell a story
  • Business Logic
    • Solving business problems by creating a multi-step path from A to B whether that’s in a dataset or client situation
  • Client Services
    • Active listening for what the real issue is / what they really need
    • Ability to deliver messages that instill a sense of confidence
  • Communication
    • Ability to comprehend and translate technical and data concepts, especially to non-technical people in basic English

Strong organizational, prioritization, and time management skills.

Company Description

Boostr is a venture backed enterprise software company building solutions for the media & advertising industry. Frustrated by generic, horizontal CRM products, the founders decided to build the platform they wish they had as operators at Yahoo. We started with a CRM platform that’s disrupting how media sales teams are managed resulting in time savings, increased forecast accuracy and revenue growth. Then we introduced an Order Management (OMS) product disrupting the market with the first omni-channel solution. Now we’re the only platform with a single CRM+OMS to manage the entire workflow. In December 2021 we introduced a Commissions product solving frustrations calculating and paying sales people. The best part - we’re just getting started and have an exciting roadmap of new products and features that will change the advertising world.

Key Stats

  • We’re inventing what the future looks like enabling our customers to realize their GTM strategies
  • 6 years young
  • 70+ employees - 40 on technical team
  • $13m + in funding, inclusive of a $7M Series A in July 2020, from Vocap Investment Partners, Bertelsmann Digital Media, Lightspeed, WGI, C2Ventures, Math Capital and the “who’s who” of media insiders
  • We work with industry leaders - Buzzfeed, Outfront, Electronic Arts, Vevo, Complex, Match Media, Axios, Dish TV

How to Apply

Send a cover letter and resume to hiring@boostr.com.